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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Is Jwell Machinery a Manufacturer?

Yes, We own 5 manufacturing bases and sales centre  in Shanghai , Suzhou ,Changzhou, Zhou Shan, Dongguan China. Jwell made the first Chinese screw and barrel in 1978 in brand name Jinhailuo.After more than 40 years development, JWELL is leading company of extrusion machine supplier in China with 300 design&test engineer, 3000 employees.Welcome to visit us.

How do you ensure your machinery and service quality?

Our machines following the European standards, we cooperation with world-class brands Siemens Schneider Flender Omron ABB WEG Falk Fuji etc. Our company continuously imports over 1000 international high precision processing equipment,  CNC lathes and CNC milling machines from Korea, Japan etc. All our processes strictly adhere to CE certification, IS09001 and 2008 quality management system . And we have 12 months quality warranty time. The machine performance trials will be held before each delivery. Jwell service engineers will always be here for anything you needed.

What is standard order process?

Our customer send us their requirement of machine. Based on our experience and technical skills, the solution will be provided. It might includes specification with technical details, linear drawing, factory design etc.

After several revises upon the request and negotiation,  the customers confirm the final quotation with details.

What is the average lead time?

The lead time is 20-30 about 1 – 4 months depends on different machinery after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.

What kinds of payment methods do you accept?

You can make the payment to our bank account, TT/LC:
30% deposit in advance, 70% balance before the shipment.

What is the product warranty?

We warranty our lines for I year. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

What's the available available shipping methods ?

Yes, we always use high quality export packaging.

We can send the small spare parts by air express for urgent matter. And the complete production line by sea or railway. You can either use your own assigned shipping agent or our cooperative forwarder. The nearest port is China Shanghai, Ningbo port, which is convenient for maritime transportation

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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